Returns + refunds

If you're not entirely happy with your purchase you can return it to us within 30 days for a refund or exchange.

To initiate a return please notify us via email at and post your return to New Breed Bottle Shop, 287 High Road, Loughton, Essex IG10 1AH. We recommend you use the original mail safe packaging to prevent breakages. Return shipping charges are non-refundable unless the product is faulty and the product(s) must be returned in their original condition.

After we receive your item, we will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If you have any questions regarding our refunds policy get in touch on the email above or call the shop on 0208 502 1388.